Data Privacy Notice

If you use any of our services, we may need to collect, record and use your personal data in order to provide the best possible service to you and fulfil any contractual or legal obligations.

We will always explain clearly what data we’re collecting about you and why. We will only collect data which is relevant and necessary.

This Privacy Notice tells you what to expect when Monolithic Refractories Limited collects personal information. It applies to information we collect about:

  • Customers
  • Vendors
  • Stakeholders


Purpose of this Data Privacy Notice

This data privacy notice aims to give you information on how Monolithic Refractories Limited may collect and processes your personal data through your use of our website, and your other interactions with our Company, including potential and ex-employees, customers, suppliers and shareholders.  This includes any data you may provide through our website, when you contact us to or benefit from our services or business or purchase or supply a product or service.

By visiting you are accepting and consenting to the practices described in this notice.

This website is not intended for children and we therefore do not knowingly collect any data relating to children.


Data Controller

Acting as a Data Controller”, in accordance with the Data Protection Act 2018 and General Data Protection Regulations in the UK, Monolithic Refractories Limited has nominated a “Controller’s Representative”.


Contact Details

Vicki Edwards, Office Manager

Tel:      01792 812023



The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer the following types of personal data about you:

  • Identity Data including name, username or similar identifier, title, date of birth, gender, CV and employment details (Monolithic Refractories or other employers) and in limited circumstances Identity Data of your dependents when provided by you.
  • Contact Data including billing address, delivery address, email address and telephone numbers.
  • Financial Data including bank account and payment card details.
  • Transaction Data including details about payments to and from you and other details of products and services you have purchased from us or details about products and services you have supplied to us.
  • Technical Data including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Usage Data including information about your visit to our websites, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
  • Marketing and Communications Data including your preferences in receiving marketing from us and your communication preferences.


Who will this information be shared with?

We will provide it to others only where it is required and as outlined below, or in accordance with your stipulated wishes.

  • Certain Employees of Monolithic Refractories Limited
  • Consultants and agents of Monolithic Refractories Limited
  • External Third Parties providing services in relation to shareholders, ex-employees and their dependents, customers and suppliers such as:
    • Database providers
    • Pension trustees
    • Employment agencies
    • Banks
    • Debt collectors
    • Service providers who provide services such as IT and systems administration
    • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services
    • HM Revenue & Customers, regulators and other authorities who require reporting of processing activities in certain circumstances
    • Agents and consultants of Monolithic Refractories Limited for the purpose of providing goods and services
  • External Third Parties who may purchase our Company or choose to merge with our Company. Similarly, companies that Monolithic Refractories may acquire. In these instances, your data may be used in the same way as set out in this notice.

We require that all third parties listed above, respect the security of your personal data in accordance with GDPR and only permit them to process it for specific purposes instructed by ourselves and our privacy notice.


How long will we keep your information for?

We will only retain your personal information as long as necessary to satisfy the purposes for which it was collected, taking into consideration the amount, nature and sensitivity of the data.


Your legal rights

Under certain circumstances, you have certain legal rights in relation to the data that we retain.

  • A right to be informed about our collection and use of personal information;
  • A right of access to the personal information we hold about you;
  • A right to rectification if any personal information we hold about you is inaccurate or incomplete;
  • A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
  • A right to restrict or prevent the processing of your personal information;
  • A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
  • A right to object to the use of your data for particular purposes.


How is your data stored?

Your data will only be stored on servers in the UK.

Monolithic Refractories Limited has Information Security, Cyber Security and Malware Protection policies in place to protect your personal data.


Changes to Policy

We recommend that you check this page regularly to keep up-to-date, as we reserve the right to amend this Policy from time to time.